Articles

TurnPoint Development Roadmap Announcement

Over the past nine years we have supported 400+ aged and disability care providers to coordinate over 27,000+ care workers in their efforts to deliver care to 130,000+ care recipients.

TurnPoint’s Top Takeaways: Support at Home Update Webinar

As we approach Support at Home, TurnPoint is dedicated to providing you with the most up to date information as well as our software offering to help you successfully and seamlessly adopt Support at Home. It’s important to note that this bill is currently under review and subject to change. However, the information we have today is crucial for understanding the future landscape of aged care in Australia.

TurnPoint’s Essential Tool: Simplifying Care through Technology

In the realm of Aged and Disability Care, access to accurate and timely data is not a luxury—it’s a necessity. TurnPoint’s notes search tool embodies our mission: empowering care providers with technology that streamlines operations, diminishes administrative load, and ultimately, enhances client outcomes.

The Future is Here with a Seamless End to End Single Solution for Home and Community Care

Since our connection with Humanetix launched we have been overwhelmed with the amount of customers who are now onboarded with both of our combined platforms. As we continue to partner, further enhancements and capabilities have been added to both products, allowing for customers to deliver operational efficiencies alongside enhanced care delivery and capability.

Australian Federal Budget – 2023/24

With the recent announcement of the federal budget, it is important for providers to understand the implications and opportunities it presents for the Aged and Disability industries. At TurnPoint we understand the role we play in your businesses and have developed this article to run through some of the key changes and updates and how TurnPoint is approaching them:

Compliance by design: Client specific multilingual statements

In Australia, aged care recipients come from diverse cultural and linguistic backgrounds. It is important to recognise this in everything we do and in line with Aged Care Quality Standards. According to Standard 1 of the Aged Care Quality Standards aged care providers must ensure that their services are accessible and responsive to the cultural and linguistic needs of their clients. This means that they must provide information in different languages and respect the cultural heritage of clients.

Seven steps to effective customer satisfaction

In today’s competitive market, providing a positive and memorable customer experience is more important than ever. According to a report by PwC 1 in 2018, 73% of customers say that customer experience is an important factor in their purchasing decisions; while 42% say that they would pay more for a better customer experience.

Tips and best practice for business continuity

In this article, we’ll discuss how TurnPoint Software achieves business continuity, and we’ll share some tips and best practices that businesses can use to create their own continuity plan.

SCHADS Award changes

Earlier this year TurnPoint Software hosted a webinar to discuss the SCHADs Award changes that came into effect on 1 July 2022. We recognised the significant impact this would have on providers. Responding to these changes the team added some brand-new features to TurnPoint Assist to ensure continued ease of use for providers. An Award Alerts function was created that sits within the weekly planner allowing rostering teams with the ability to see SCHAD’s award alerts at the time of rostering, rather than waiting to payroll to be alerted. The Award Alerts flags the following:

TurnPoint Pay Clearing House

TurnPoint Pay is fully integrated with Beam, allowing employers to pay super directly out of TurnPoint Pay with a few clicks. And the best part, its free for employers who pay their workers Superannuation quarterly.