| This upgrade will touch every part of the TurnPoint system, with the ultimate goal of updating how the system operates and bringing some much-needed improvements and functionality to the entire system, whilst remaining one of the most stable platforms on the market.
We understand this announcement may result in some questions from our provider partners, and we have taken time to address key questions below.
What does this upgrade look like?
TurnPoint will be approaching this work in a systematic way, working through the platform feature by feature. We will upgrade core components and at the same time update and improve features within the platform. The system will meet all compliance obligations under aged and disability programs, and we are confident the system will reduce internal labour time and help to eliminate ‘busy work’.
Do we need to wait till the end of the project to experience the upgrades?
TurnPoint will be releasing upgrades periodically throughout the project meaning you won’t have to wait until the project is finished to experience upgrades.
Feature releases will only be approved after rigorous testing, ensuring minimal impact to your business.
Are user interface/visuals included in this project?
The user interface (UI)/visuals will receive a slight refresh with the project. A comprehensive review of the UI will be undertaken at the completion of this current project. Details will follow in the future, however, you should not anticipate substantive visual changes to the platform in the short-term.
What do I need to do to prepare for these upgrades?
Absolutely nothing! TurnPoint has been hard at work over the past 6 months preparing our approach to ensure minimal disruption for our existing provider partners. Our approach ensures no retraining is required and updated modules will come online seamlessly. As always, our Customer Success Team will be available to assist with any of your questions or concerns. We will communicate with you as features are released, and provide further documentation at that time.
Will there be any system outages whilst the upgrade takes place?
Our chosen approach means there will be no requirement for planned system outages.
What if I want to get involved in the planning?
Our success to date is based on placing the customer at the centre of everything that we do. This process will be no different. You can get involved in this process in the following three ways:
1. Review our digital roadmap – We have built a digital roadmap that outlines our approach and provides an overview of the features we will be reviewing. This roadmap is completely interactive. If you have an idea for a system improvement, simply head to the roadmap at any time and write directly to us. Whilst we can’t guarantee every suggestion will be actioned, having your feedback and ideas helps to ensure we are on the right path. |
