In this article, we’ll discuss how TurnPoint Software achieves business continuity, and we’ll share some tips and best practices that businesses can use to create their own continuity plan.
- Identifying critical business processes
At TurnPoint Software, we begin by identifying our critical business processes and dependencies. This involves understanding the business functions that are essential to our operations and the third-party vendors and service providers that are critical to our service delivery. By identifying these dependencies, we can prioritise our response efforts and ensure that we can continue to operate during a disruption.
- Risk assessment and mitigation
We conduct risk assessments to identify potential threats and vulnerabilities that could impact our operations. This includes assessing the likelihood and potential impact of various types of disruptions, such as natural disasters, cyberattacks, or supply chain disruptions. Based on these assessments, we take steps to mitigate these risks, such as implementing backup systems and redundancies.
- Developing a Continuity Plan
We use a comprehensive template to create our Business Continuity Plan, which includes emergency response procedures, communication plans, and recovery strategies. This plan is regularly reviewed and updated to ensure that it remains effective and up-to-date. We have a public version of this plan available to all our customers that can be found here.
- Testing and maintenance
To ensure that our plan is effective, we regularly go through a testing process. This includes conducting desktop exercises, which simulate various types of disruptions to test our response efforts. We also review our plan on an ongoing basis and make updates as needed.
- The benefits of having a continuity plan
By having a Business Continuity Plan in place, we’re able to minimise disruptions to our operations and ensure that we can continue to meet customer demands. This helps us maintain customer trust and confidence, reduce financial losses, and comply with regulatory requirements.
Following these tips and best practices, businesses can create a comprehensive and effective business continuity plan that helps them prepare for and respond to disruptions. TurnPoint Software’s approach to business continuity can serve as a model for businesses of all sizes that want to achieve continuity of operations and minimise the impact of disruptions.
For more information on how TurnPoint Software achieves business continuity, including access to our backup servers, more information can be found here.
