Building the system for you: using our Knowledge Base to inform our roadmap

Here at TurnPoint Software, we are committed to supporting providers of Home Care, NDIS supports and Allied Health therapies with the digital tools that empower them to be able to deliver high quality services. Our product team is constantly working on building workflows and tools that digitise manual processes and workarounds.

These are captured in our product roadmap.

One of the ways that we use to select and prioritise what is in our roadmap is through our Knowledge Base. The Knowledge Base is a powerful source of information and help for providers and includes over 150 articles that provider greater detail on how to use TurnPoint Assist and TurnPoint Pay features.

Providers can find useful processes and tips on things like, initial set up of TurnPoint Assist, to implementing more advanced features such as appointment bidding and complex reporting requirements.

Providers not only benefit from this exhaustive library of information, but they also benefit from the TurnPoint Software team’s ability to update articles in real-time as enhancements are made to the system.

The team are also able to have an understanding of what providers are searching for in the system, and if required, provide more information swiftly to providers by creating additional articles.  

Some of the most common search terms are around:

1. Incident and hazards
2. Improved Payment Arrangement Measure
3. TurnPoint Pay
4. Publishing of rosters
5. Mobile interface

Visit the Knowledge Base here.