Calculating...

Hours of care delivered via our platform

 

 

19,714+

Clients receiving care by our providers

 

Community Care Logistics Software


Home Care Packages CHSP - DEX Reporting NDIS Invoicing
VHC Exports DVA Nursing HACC
Scheduling Logistics Mobile Applications
Payroll Integration Billing Integration Activity Reporting

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TurnPoint Software is committed to developing quality software products that enable carers to focus on care delivery, while helping to reduce costs and lift productivity by automating routine tasks such as invoicing, staff scheduling, payroll, journey planning and clinical record keeping.

Built specifically for Australia’s in-home healthcare providers, TurnPoint Care is a fully integrated, end-to-end care management solution that has been designed to drive staff efficiencies, reduce costs and improve client care through real time information sharing.

TurnPoint Care works where you work – in the office or in the field – operating seamlessly across all internet capable devices. From receiving referrals in the office to updating the care plan at a client’s home, the TurnPoint Care system streamlines organisational processes, empowers workers, and allows clients to sign off on service delivery at the Point of Care.

With TurnPoint Care you can say goodbye to rostering headaches, mileage books, and handwritten care plans and say hello to a new streamlined world where technology does the heavy lifting, leaving you free to focus on the things that matter.

Best of all, TurnPoint Care is super-easy to use and offers an immediate and impressive ROI.

Contact us on 1300 110 127 to arrange a detailed quote!

 

Staff Management

Regardless of the size of your agency, our powerful hosted software solution will change the way you operate - dramatically improving your agency’s productivity and profitability. TurnPoint Care’s intuitive and easy-to-use interface gives you control over administrative functions, staffing and resources. Designed to reduce operational costs by streamlining processes and removing inefficiencies, TurnPoint Care will start paying for itself from day one.

Rostering & Scheduling

Use TurnPoint Care to reduce the time spent making schedules, communicating with employees and tracking hours. Our automated rostering system means you can manage your entire staff at any time, from anywhere, and on any device - in a fraction of the time it would normally take.

TurnPoint also matches the most suitable worker to the consumer - automatically considering factors such as consumer requirements and preferences, staff availability and location, continuity of care, and carer qualifications.

Staffing Map & Journey Planner

With our automated Journey Planner you can quickly and accurately calculate the shortest route between points, ensuring your staff spend less time on the road and more time with clients.

Coupled with our GPS supported Mapping System you can also see the location of your entire staff at any time - providing added security and safety for your employees.

Qualifications Tracking

Track your staff qualifications, compare with your ongoing requirements in a cumulative report and see when specific staff are due for re-training. Whether it's Blue card, police checks, certificate 4 in disability support, oncology, personal care, 1st aid / CPR, dementia care - stay on top of all of them and plan ahead for your organisation's training sessions.

Meal Breaks / Shift Breaks & EBA Guidelines

Stay on top of your staff rostering rules, keep track of staff working too long without a meal break or with too many breaks! If you have custom rules in your EBA that need to be followed - Turnpoint can set up custom settings to be followed by your scheduling staff.

Mobile Application

TurnPoint Care works where you work – in the field or in the office – operating seamlessly across all internet capable devices. From record keeping and staff scheduling to journey planning and Point of Care reporting, TurnPoint Care empowers your entire staff through accurate real-time information sharing. It’s simple, intuitive and easy to use.

Document Library

In an environment where access to information is critical, and the volume of data is growing exponentially, being able to find what you need, when you need it, is becoming increasingly challenging. TurnPoint Care answers this with a centralised depositary for company documents.

Daily or Weekly Appointment Planner

TurnPoint makes forward planning a breeze. View your Daily or Weekly Schedule and allocate all appointments in a single screen. Need to make changes? That’s easy! Simply move an appointment from 1 staff member to another, or leave in the 'pending' list to reconfigure the staffing plan.

You can also send automated SMS and email notifications to staff advising them of any changes to bookings including time, location, contact details and any other relevant information.

Appointment Bidding

Scheduling staff can allocate an appointment to multiple care workers, with the 1st one to respond automatically being allocated the appointment.

SMS notifications go to all relevant staff, and full details of actions related to the appointment are tracked in 1 place.

Leave Request Processing

Administrators have better things to do than keep track of employee leave and shift requests. TurnPoint makes it easy to manage with all pending requests visible on one screen. Managers can moderate shift trades between employees and approve or deny requests with just a few clicks. Staff are notified of the decision in real time.

 

Financial Management

When it comes to invoicing and payroll for healthcare, experience and expertise matter. With multiple awards, shift allowances and penalties to consider, payroll can get complicated - which is why TurnPoint Care offers a best of breed solution to the most complex payroll and invoicing scenarios. You can export all financial data to most major accounting packages, and extensively customise the export formats to suit different awards and pay rules.

Real Operational Savings and Efficiencies

TurnPoint Care delivers quantifiable and measurable savings for its clients by automating key processes and removing inefficiencies across critical touch points. From journey planning to rostering and client management, TurnPoint Care’s intuitive and easy-to-use interface gives you complete control over your resources - allowing you to focus on what matters – the bottom line. Best of all, TurnPoint Care will start paying for itself from day one.

Payroll Support & Invoicing

When it comes to invoicing and payroll for healthcare, experience and expertise matter.

With multiple awards, shift allowances and penalties to consider, payroll can get complicated - which is why TurnPoint Care offers a best of breed solution to the most complex payroll and invoicing scenarios. You can export all financial data to most major accounting packages, and extensively customise the export formats to suit different awards and pay rules.

Load your own award rates and use full award interpretation functions with HR / job codes to match your financial system

Time Variance Reporting

Stay on top of variances to scheduled appointment times and subsequent accounting processes.

Turnpoint Care lets you review all variances to appointment start time, end time and overall duration. On acceptance the new times are forwarded to payroll and billing with the changes highlighted.

Travel Charges and Expense Reimbursement

Stay on top of multiple arrangements with staff and clients to cover travel charges, and expense reimbursements. You can define separate rates charged for travel to a client's home and for social outings where a care worker's car is used.

Distinguish between reimbursements for travel in company cars and care workers own car.

More Care, Less Paperwork

Referrals, admissions, assessments, transfers, care plans, discharges and medication records are just some of the administrative tasks that divert homecare staff away from client service.

TurnPoint Care automates many of these time-consuming chores allowing your staff to do what they do best – deliver outstanding client care.

Inventory / Stock Control

Consumables are hard to track and most are expended without being allocated to a cost centre. With TurnPoint, consumables such as pads, towels, catheters and dressings are not only recorded and invoiced, the system automatically adjusts the Store Inventory – flagging admin staff when stocks get low. You can have better visibilty of stock levels so you’ll never get caught short of essential supplies.

 

Client Management

TurnPoint Care boasts a fully integrated CRM enabling the creation and customisation of client profiles, care plans, carer notes, and appointments. TurnPoint Care automates many of these time-consuming chores allowing your staff to do what they do best – deliver outstanding client care.

Family Link 

Tap into a powerful marketing tool for your agency

TurnPoint Care offers powerful data capabilities to help your agency work effectively in the growing pay-for-service model. Our specialised tools give your sales team the information it needs to understand the market and target the most productive referral sources. 

Changes to Schedules

Changing a client appointment day / time / requirements is easy. All upcoming appointments for a client are visible in 1 screen, and all changes to their schedule tracked automatically in the CRM. With TurnPoint Care you can send automated SMS and email notifications to staff advising them of any changes to bookings including time, location, contact details and any other relevant information.

Automated Carer Alerts

To improve patient care and ensure errors are minimised – TurnPoint automatically generates Carer Alerts to notify staff of any omissions in service delivery.

Home Care Packages

With the introduction of Consumer Directed Care (CDC) come new levels of accountability for carers, who are required to verify delivery of the care plan. TurnPoint Care automates this aspect of compliance allowing client’s to digitally sign for receipt of support at the Point of Care.

HCP Functions

  • Home Care Budgeting
  • Consumer Statements
  • Medicare XML Statement Import
  • ABA File Generator for EFT
  • Income Split Report for contribution / subsidy %
  • Batch Import recurring admin fees, client contributions and supplier charges

Package and Funding Changes

With clients moving between packages mid-month, moving to and from private fee arrangements, leaving brokerage arrangements, requesting out of package private services - you need a scheduling system that stays on top of it all.

Turnpoint Care allows for frequent changes to funding sources and individual exceptions to expenditure

NDIS

Manage your NDIS clients / participants side by side with HCP clients and others. 1 system to handle scheduling and reporting

Main NDIS Functions

  • NDIS Budget with allocated funds VS projected spend over the duration of the agreement
  • Split tracking of spend on CORE, CAPACITY and CAPITAL and/or sub support item groups
  • Invoices - with full item codes and prices
  • Full NDIS catalogue pre-loaded in your system, with ability to introduce only the support items you offer
  • Automatic selection of correct rate and code for weekday daytime / evening / sat / sun /public holiday
  • Batch payment request files (NDIA format) based on system invoices

CHSP & DEX

Manage your CHSP / Carer Relationships and other programs side by side with HCP and others

CHSP Functions

  • CHSP Service Catalogue Loading
  • Details DEX Reporting with/without case definitions
  • XML File REport in DEX format
  • CHSP Consumer statements

Brokerage

Manage your brokerage appointments side by side with CHSP, HCP and others

  • Apply charges per brokerage referrer / pay group
  • Generate brokerage statements
  • Batch generate invoices
  • Export Invoice Data to MYOB / Xero and others
  • Custom export functions on request

Pricing

 

$12.50

Per user / Per month

 

 

$250

Minimum monthly system access charge

 

System access is charged $12.50 per user (admin staff / care worker) per calendar month, with a minimum access charge of $250 / month (up to 20 users)

Quotes for multi-branch implementations, custom training packages and special arrangements available on request.

Contact Us to Arrange a System Demo
Name:
Organisation:
Phone:
Email: